Filosofi dan Empirik Efektivitas Pengukuran TQM Dalam Tata Kelola Institusi
DOI:
https://doi.org/10.58230/e0dawj14Keywords:
filosofi, TQM, tata kelolaAbstract
Penelitian ini bertujuan menguraikan landasan filosofis dan empiris efektivitas pengukuran Total Quality Management (TQM) serta penerapannya dalam memperkuat tata kelola institusi. Penelitian ini menggunakan pendekatan kualitatif melalui kajian literatur dan analisis multidimensi untuk menelaah prinsip nilai, norma, serta aspek teknis pelaksanaan pengukuran kualitas. Data dikumpulkan dari berbagai sumber referensi terkait manajemen mutu dan tata kelola, lalu dianalisis guna mengidentifikasi faktor penentu keberhasilan serta hambatan yang bersifat filosofis-normatif maupun empiris-teknis. Hasil pembahasan menunjukkan bahwa penerapan TQM yang efektif sangat bergantung pada keselarasan antara nilai dasar institusi dengan metode pengukuran yang terukur dan andal. Di samping itu, ditemukan bahwa hambatan utama sering kali bersumber dari lemahnya integrasi nilai dan keterbatasan kemampuan teknis pelaksanaan. Sebagai simpulan, penelitian ini merumuskan model konseptual integrasi TQM yang direkomendasikan sebagai kerangka kerja untuk mewujudkan tata kelola institusi yang akuntabel, adaptif, dan berkelanjutan.
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